Churchs Chicken
Churchs Chicken Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Churchs Chicken has a 1.8 star rating from 347 reviews; 7% would likely recommend and most consumers report dissatisfaction with service and product quality.
Key Takeaways for Future Customers
- Expect recurring customer complaints about refunds and poor customer service.
- Online orders and app or delivery issues often lead to unresolved refund requests.
- Food quality reports vary; some praise occasional good chicken.
Negative Feedback / Risk Areas
- Refunds frequently delayed or denied and many ask for a refund.
- Poor customer service, rude managers, long waits and wrong orders.
- Product quality complaints: greasy, cold, or unavailable items.
Positive Feedback
Some reviewers note good, moist chicken and a clean kitchen at select locations.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Churchs Chicken has a 1.8 star rating from 347 reviews; 7% would likely recommend and most consumers report dissatisfaction with service and product quality.
Key Takeaways for Future Customers
- Expect recurring customer complaints about refunds and poor customer service.
- Online orders and app or delivery issues often lead to unresolved refund requests.
- Food quality reports vary; some praise occasional good chicken.
Negative Feedback / Risk Areas
- Refunds frequently delayed or denied and many ask for a refund.
- Poor customer service, rude managers, long waits and wrong orders.
- Product quality complaints: greasy, cold, or unavailable items.
Positive Feedback
Some reviewers note good, moist chicken and a clean kitchen at select locations.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Refund never given
Ordered tenders online, and get to store at 11am and they say they're out of tenders and don't give refunds. They say go online for refund.
I sent 2 or 3 requests in for my $25.96 and got no resolve! Don't even think I got an email at all
San Diego, California
I got a recording and then someone hung up the phone,
- - Bought chicken breast today; requests exchange or refund.
- - Cannot visit store soon; line busy; no car.
- - Preserves pink chicken; has a photo; seeks refund.
I purchased a piece of chicken (Breast)from one of your restaurants today Weds, 5/6/26 I tried calling the store a couple of times, says the line was business. I don't have a car to return the chicken for an even exchange or refund.
I live a good little ways from the Church's and I don't know when I'll be able to go there at least not until a few days, any other options. I would love to have either or as I have stated above. I will preserve the chicken in my fridge until I can return it, in it's pink state and I have also taken a pic of it.
So what can I do to guarantee my funds. Do you all have a name list for a return, so that I won't lose my funds, just give them my name when I'm able to return the chicken?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Beaumont, Texas
Refund/ Ignoring me since Sun April 12th
Don't order online if you even think you'll need a refund because if you get to the store and they're out of what you ordered, you won't get a refund from store or apparently online eithet.
I am pissed because online order placed was not refunded at store first of all because they were completely out of tenders at 11am in the morning! Then they say I have to figure out how to get a refund since it was online order.
That's not easy but sent in request 3 times and no one has contacted me with a resolve or refund! It's $25.96 and I want it back!
If you don't have the product you sell at 11am in the morning then you should be able to be refunded at store regardless of online purchase! It's a week later and nothing!
- Decent tenders
- Horrible policy for online orders when refunds needed
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Beaumont, Texas
No Refund for Goods
- - Order not ready after 20 minutes; shrimp combo unavailable.
- - Last bag given to another store; refund denied; support unresolved.
I ordered through the app waited 20 minutes and went to pick up my order. Order was not ready and the shrimp combo I ordered was no longer available due to them giving their last bag to another store.
The store couldn't provide a refund due to it being an online order which they assumed I made from doordash and not the actual app.
Manager stated that it would make their registers short.
I then put in a support ticket through the app.
Waited another 20 minutes after my box of chicken sat on the counter.
Got home and realized I did not receive the correct sides either.
Been back and forth with support for almost a month for them to eventually tell me the store would need to provide a refund. Manager with support couldn't even get a hold of a manager at the store so we are at a stand still.
Bank won't give me a refund due to me receiving a partial order.
User's recommendation: Go to another chicken place
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Worth, Texas
Bad service
I went to my churches for the tax day special and the perk said I had to have points. I will never go to churches again avoid churches
- Stupid employees
Preferred solution: The *** fired and a free 8 piece leg and thigh meal
User's recommendation: Avoid churches
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnsatisfied with the service wait time.
Terrible customer service, and the store manager was highly unprofessional. Customers in the lobby were being ignored because it was shift change, according to the manager.
- Like the chicken
- Terrible customer service and lack of awareness
Preferred solution: Better training for staff, 6-8 crew members and there is a wait almost every time.
User's recommendation: Go to another chicken joint, especially if you are in Wichita, KS.
Horrible service
Horrible experience, bad service, terrible experience, bad service provider. Horrible experience; never will go again.
Preferred solution: Full refund
User's recommendation: Don't eat here
Jackson, Mississippi
Poor service
- - Wait time wasn't told; I waited about an hour.
- - Fries were cool and wings were hot.
- - I won't return and want a refund for poor service.
She didn't tell me how long I had to wait for my food. I waited like an hour for food; my fries were cool and my wings were hot.
She should have told me I would have to wait about 7 or 10 minutes for my wings or my order.
Then when he came out with my food, he had an attitude and was telling me through a window I had 3 minutes for my food. I will not go back there anymore; I just wanted a refund for poor service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
O Fallon, Illinois
Got denied to buy food for homeless woman .. embarrassing me in front of other patrons, and ran homeless lady off property as i was willing to pay. I got denied to buy. wrong, very wrong .
- - Denied to buy food for a homeless woman with my money.
- - Staff refused service and removed her.
- - I was embarrassed in front of others.
Got denied to buy food for homeless woman, it was my money and my order. she refused me service, and they ran homeless lady off property. That had nothing to do with me and my money and who i buy it for, it was so sad and they embarrassed me in front of others.
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Verified Reviewer |
Saint Louis, Missouri
Refund
- - Order placed in app; store across from work isn't on app.
- - No response after contacting the company.
- - Complaint filed Sept 25; no corporate reply.
Avoid using the app
Placed an order on the app, only to find out that the location doesn't exist. Contacted company thru the app & received no response.
Even calling the pissed consumer complaint line only got my call hung up & sent to this site. It's pathetic that a brand such as this would operate at this low level. There's a store across from where I work & that location isn't on the app. Called the store to the supposed store & the phone just kept ringing.
I made the complaint on Sept 25, still no response from anyone at corporate. I was robbed but this corporate & thats pathetic for a company such as this.
- Good food
- Dont know the location of their stores
- Doesnt respond to complaints or comments
- Avoid any true contact with consumers
Preferred solution: Full refund
User's recommendation: If you decide to eat this food, go to the location in person don't trust the app
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
Refuse to give me my change
- - The order was incorrect and they put already cooked chicken back in the grease.
- - They did not provide the correct change or a full refund.
They got my order wrong, and when I told the manager, he told one of the workers to put the chicken that was already cooked back in the grease and give it to me. Not only that, they didn't give me the correct change and refused to give me all my money back, and I never got my money back.
User's recommendation: Don’t go there anymore bad customer service from the manager
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer- - Ordered spicy chicken but got original.
- - They asked to return chicken next day from a 10th-floor room.
- - Manager Trish claimed to be in charge.
I ordered spicy chicken, and when it was time for me to pay, the lady told me the amount, and it was for original chicken. At that time, I informed her that I did not want original chicken and I wanted spicy chicken.
She proceeded to close the window and talk with somebody about my order, then returned to the window, charged me, and handed me chicken in a bag in a box. I took it and returned to my hotel room on the 10th floor of the Golden Nugget. At which time, I found out it was the original chicken, completely not what I wanted. I called and spoke with several individuals, including the lady who claimed she was the manager and said her name was Trish.
For some reason, they wanted me to return the chicken the next day by carrying it down from my 10th-floor hotel room through the lobby, where everyone is packing chicken for them to make my order right.
I was so upset. I discarded the chicken, and they said that they were not going to replace it since I was not bringing it in.
- Good spicy chicken
- Poor service
Preferred solution: Full refund
User's recommendation: Speak with the person working the register and verify if what the customer claim is correct and if the customer is correct, the manager should make that order correct without them having to bring in some day old chicken
What’s the big deal of carrying a fast food order back? You had to return for a remake or refund anyway.
And no one buys your fairy tale you discarded the chicken. You know very well you called immediately (don’t know what you thought was going to happen over the phone) and that chicken was right beside you as you spoke to someone.
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Verified ReviewerRefund
i never got my order and i want a refund. i was told that there was no more chicken at all AT 8 o'clock and they close at 10
- Always say they do not have chicken
Preferred solution: Full refund
Lafayette, Louisiana
Manager was very disrespectful. Workers talking, not taking your orders.
She was very ugly, nasty, and used profane language. Very unprofessional. Talking a set, calling each other *** in front of customers.
User's recommendation: Don't go there
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Verified Reviewer |
Jacksonville, Florida
Unfriendly service and long wait
No greeting. No thank you.
No sorry for keeping you waiting (15 minutes). This complaint is towards the Jacksonville Westside location.
- Good food
- Rude unpleasant service
User's recommendation: Be ready for rideness.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sacramento, California
Refund
I still haven't received my refund on an order I never received. They told me to wait 48 hrs for my refund and still haven't received it.
Preferred solution: Full refund
About
Churchs Fried Chicken makes dishes from chicken and offers a differentiated menu to its clients. The company is famous for its more than 50-year history. Nowadays Church's Fried Chicken can be found in several places on the territory of the United States and has realized plans as for the coming global. As for the menu, it is represented by sandwiches, wings, classic side items, signature sauces and deserts. One more distinctive feature is coupons which promote less spending and eating more by the same sum. Franchising can be discussed with the corporate management and is described on the official site as one of the business opportunities. Besides, Church's Fried Chicken is being advertised in mass media and continues career and employment systems improvement.
Churchs Chicken is ranked 100 out of 711 in Fast Food category
USA
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They probably know this person and understand that you feeding them is like feeding a cat. It will keep coming back and bringing all sorts of nonsense with them.
IF you were truly into helping them, you would have had them go offsite and bring them the unhealthy chicken meat to them. It sounds like you were just showboating.