jacqueline A Xfh

Raw chicken

I was served two boxes of chicken that wasn't well done they need to educate their employees on foodborne pathogens and salmonella poisoning
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Loss:
$11

Preferred solution: Full refund

Jasmine Qmo

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| map-marker Los Angeles, California

Got sick on spicy chicken

Churchs Chicken - Got sick on spicy chicken
I asked for regular chicken because I recently had stomach surgery and I cannot have anything spicy and when I got my chicken I been into it not knowing that it was spicy because I did not ask for it
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User's recommendation: Beware, you don’t have the same experience one bite and I got totally sick

Roosevelt V

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Concern

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Churchs Chicken - Concern
I purchased a meal ticket 40039 and the hold meal was cold and seemed to be old. The chicken and fries. 4256 Buena Vista Rd Restaurant 911 Roosevelt 813 525 ****
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Preferred solution: I am OK thanks

Alfrieda Qcn

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Verified Reviewer
| map-marker Dallas, Texas

Missing paycheck

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I was switched over from direct deposit to insta card on February 22nd. My check was never deposited into the my account and I never got my checkfrom the 20th of February. It's been 2 weeks and still nothing! I just want my paycheck that I worked for. That's it! That's all!
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Diallo C

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Verified Reviewer
| map-marker Gibb, Western Australia

Over cooked hard chicken

Churchs Chicken - Over cooked hard chicken
Churchs Chicken - Over cooked hard chicken - Image 2
Churchs Chicken - Over cooked hard chicken - Image 3
I purchased a three piece chicken which was very much over cooked , hard and dry. How could you serve that too anyone like you don't care. Employee at the location don't care about the customer. I wasted $5.29 on some dry chicken. I'm going to report it to the Better Business Bureau because this just doesn't make sense. I have pictures and my receipt
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Loss:
$529
Pros:
  • All
Cons:
  • All

Preferred solution: Full refund

User's recommendation: Don't purchase anything from there

jacqueline A Xfh
map-marker Stockholm Metropolitan Area, Stockholm

Jacquelineandrews5033@***.com

Two three piece chicken yesterday and I have my receipt and the ticket was in the middle I went to the last night to take the chicken back the manager told me to come back today because they were closing they need to be concerned about salmonella poisoning last night I'm going to go back up there today and ask for my money back or I'm going to get a lawyer but that's the problem
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Loss:
$11
Pros:
  • Pros are most of the time they cook the chicken
Cons:
  • Educate them on food safety

Preferred solution: Full refund

User's recommendation: Cooled food

Joseph T Dfv

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Verified Reviewer
| map-marker Saint Louis, Missouri

Complaint of food

Went to drive through, waited 15 to 20 minutes for food and drink. The soda had no flavor. So she gave me another. Get my food make it home and it's all wrong. Drive back again with receit. And because they messed my order up. It became an argument with me and the manager.
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User's recommendation: Cook at home

Anonymous
map-marker Peoria, Illinois

I love churches chicken but bad chicken this time.

I went to the location at restaurant#515 at1753 woodson road, overland mo 63114, I ordered a 8 piece mixed with side and biscuits 03/26/25 at 8:12 pm, I love close, The chicken was super bad I worked at churches chicken many years ago I know your chicken is excellent when prepared right I could tell the oil was super dirty, I was the fry guy.You could tell it was just cooked in really dirty grease , and actually got a couple pieces of just fried up crust with no chicken in it. I usually would not complain but it honestly was bad I love churches chicken and will go back but this was my first time at this location.It was 30 bucks too whatever you can offer would be nice thank you,

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Ricardo W Pgy

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Verified Reviewer
| map-marker Columbia, South Carolina

Overcharged

I was overcharged for a chicken meal on Saturday March 9th at 5:22 p.m. The supervisor acknowledges it I called customer service they don't want to give me my money back
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User's recommendation: Do not give them your debit card because they will overcharge you

Pedro G Vot

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Verified Reviewer
| map-marker Hebbronville, Texas

Employees

At about 7pm on 02/08/2024 went in the store in Hebbronville Tx to order some dinner for two one of the Employees told me that they could not make any chicken because the cook was cleaning the fryers and it was going to be a long time before they were able to cook some chicken the cook was very Rude about the hole situation so I left the restaurant I got home and my girlfriend called them to see if we could some chicken and pick it in awhile the cook said no we couldnt do that because he had a huge order and he had to finish that first. That was a big lie because he was cleaning the fryers at the time customer go to get something to eat you all need to really do something about this store they are not professional at all he didnt have to lie to my girlfriend all he had to say is that he was cleaning the fryers I am about to let people know about all this I am very upset 7 oclock is not the time to be cleaning the fryers customers go in at that time just imagine how many customers you all lost tonight that is not good for business

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Pros:
  • Chicken is good
Cons:
  • Your employees

Preferred solution: Need to see better employees that act professionally

Anonymous
map-marker New Orleans, Louisiana

Changing the way it used to taste. Taste horrible now.

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The chicken used to be so good until someone decided to change the recipe for the way it used to be. It needs to be back to the original Churches Chicken. Future customers
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User's recommendation: No future customers aren't going to be coming anyway and then to it cost to much.

Anonymous
map-marker Phoenix, Arizona

Never got a response from anyone on this matter who know how many other angry customers this girl rip off she look locked like Mexico so wrong how she too 19. Dollars for 8 piece of chicken no side

On march 21 i went to the churches chicken on 5505 w Glendale az 85301 the girl working there charged me 18.95 for 8 pieces of chicken she had a attitude i left and made.a.complain nobody has emailed me or call 18.95 is alot of.money for 8 pie
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Daryl J Pnk

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Verified Reviewer
| map-marker Yazoo City, Mississippi

Poor service

Wrong order 3 times in a row. Poor service and employees with a really bad attitude. It appears that the churches chicken in yazoo city, ms is a racist vacility catoring to blacks. And i thought whites were the only racist people go figure. Here i come KFC and Popeyes no more Churches
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Loss:
$45
Cons:
  • Pitiful place of business

Preferred solution: Apology

User's recommendation: Don’t go there unless you enjoy prejudice/racist employees

Robert D Xhl

Extremely bad service

Didn't give correct food. Jayden had a very bad attitude through my food on the counter while she was talking on her phone.
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Preferred solution: Price reduction

Carol T Owk

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| map-marker Gollapaali, Telangana

Poor service, poor cooperate response. Actually, Church’s Chicken hung up 3 times before they answered My order not complete

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Churchs Chicken - Poor service, poor cooperate response. Actually, Church’s Chicken hung up 3...
Order incomplete Poor customer service No cooperate response Churchs Chicken hung up on me 3 times before they answered
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Loss:
$8
Cons:
  • All

Preferred solution: Full refund

Melanie H Ifg

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Verified Reviewer
| map-marker Scottsdale, Arizona

Threatened by employee

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Churchs Chicken - Threatened by employee
Hi I visited churches chicken in Scottsdale and was threaten and verbally abused by an employee.the employee named Kevin called me a *** Bi*** as I was walking out the door when I asked him his name so I could leave a review he then threaten to beat my *** and Im a female he is a male. Never felt so unsafe as well as threatened by an employee in any establishment!!
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Loss:
$39

Preferred solution: A refund, an apology as well as a reassurance this won’t happen to future customers

User's recommendation: Do not visit this location

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