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Churchs Chicken

Churchs Chicken

www.churchs.com
What is your customer experience with Churchs Chicken?

Churchs Chicken Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Churchs Chicken has 1.8 star rating based on 496 customer reviews. Consumers are mostly dissatisfied.

  • 5% of users would likely recommend Churchs Chicken to a friend or colleague.

  • Rating Distribution
  • Pros: Good food, On my way home, That i left.
    Cons: Customer service, Poor quality, Bad customer service.

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Media from reviews

Churchs Chicken - I just want my money back because I didn't get my order
Churchs Chicken - IV never been reimbursed for an order I made online and didn't receive...Churchs Chicken - These people suck and rudeChurchs Chicken - IssueChurchs Chicken - I didn't get my orderChurchs Chicken - Terrible customer serviceChurchs Chicken - Can’t talk to anyone my number is (412) 607-****
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Top Churchs Chicken Reviews

Positive Review

"Wrong representation"

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Great service great service and great food being one of the location to Rockford Illinois would be great Happy

Critical Review

"Poor service from a manager, Elizabeth Rodriguez."

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A manager threw my payment card in my face because I ordered a Sprite, and she charged me for fries. She refused to give me my refund and was very rude. User's...

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Kahlia Nvf
map-marker Providence, Rhode Island

Poor service from a manager, Elizabeth Rodriguez.

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A manager threw my payment card in my face because I ordered a Sprite, and she charged me for fries. She refused to give me my refund and was very rude.

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User's recommendation: Totalmente no por que sempre hace lo mismo es muy grocera con todos nose por que la pone aqui

3 comments
Guest

More to this story, I'm sure you were in there full of attitude. Don't go back and your problem is solved.

Breahna Ibo
reply icon Replying to comment of Guest-2709661

What i thought.

Rashanda Grt
reply icon Replying to comment of Breahna Ibo

I think that as well.

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Resolved
Shaheer Rry

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brownsville, Texas

Resolved: I didn't get my order

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Churchs Chicken - I didn't get my order
Updated by user May 24, 2025

Company fixed the issue and I have been provided with apology. The driver is parcel fault.

When he finally came to the right house with no food. 15 min later they came to my house with no food but asked what I ordered. He said he will get me a meal. SHe comes back 25min.

later with spicy chicken. Not the meal.

At this point I was mad. I called the customer service and talked to them and I thought that the we nice giving me a full refund.Thank you,Therese

Original review May 09, 2025

I didn't get my order. Then the driver can to my house because I was blowing up his phone.

He went to the store to get my order amd he didn't get me the meal I just got chicken and it's spicy chicken. I can eat it.

It's a waist of money. It's *** I want my money back because I didn't get what I wanted.

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User's recommendation: Don't use favor.

Ashley J Qsn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hobbs, New Mexico

I just want my money back because I didn't get my order

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Churchs Chicken - I just want my money back because I didn't get my order

I do %100 love Church's Chicken the employees have always been really cool and the food is great . Maby the app for online orders could be made to not except orders online an hour before the stores closing time.

Know what time the store closes maby even a call to the store before placing an order online make sure you have time and that they have the product to forfill your order. Would have liked to see more from the company regarding this issue IV been trying to get this resolved and get my money back for a while now and haven't been contacted I think this is my third maby fourth time to reach out .

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Loss:
$49

Preferred solution: Full refund

Audrey B Yjk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Minneapolis, Minnesota

These people suck and rude

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Churchs Chicken - These people suck and rude

I was ordering my food at the same time we ordered my food I was on a review of getting reward of signing up with Church's Chicken on my phone well when I finished I just had paid I didn't know they know what I was doing they ain't they failed to tell me what I had to do so it was too late for me to get my chicken and they didn't have no or nothing on my phone instead we had to pay for food before we get all reward what kind of reward is that

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User's recommendation: Never me or my family ain't never coming back over here to this ratchet *** place the people over here ratchet and this place is starting to be righteo

Liliana V Cfa

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Verified Reviewer
| map-marker Brownsville, Texas

Issue

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Churchs Chicken - Issue

I ordered 10 piece mix so Im expecting

five piece white five piece dark what I get a six piece dark and a four piece white not only that they charge me extra for adding the fifth piece, white and removing one of the piece dark. very disappointed going to that store and getting something that I was not expecting. If I only knew I was gonna get a six piece star and four piece white I wouldve never purchased anything from churches to begin with not only she gives me my order, but she forgets to put the knife the 10th piece inside the box as were walking out we decided to look into the bag and check the pieces and its when shes coming out with the other piece inside a box

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Preferred solution: Price reduction

User's recommendation: Recommendation never buy from churches.

Murphy K Klf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mobile, Alabama

Terrible customer service

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Churchs Chicken - Terrible customer service
Updated by user May 18, 2025

I’m not sending more details. I’m being ignored and can’t talked to anyone by phone 412607****

Original review May 02, 2025

Customer tricked into purchase and refund denied. Food was poorly cooked and the employee was very disrespectful.

The customer was forced to wait more than 30 minutes for an incomplete order. The customer is seeking a full refund.

View full review
Loss:
$26
Pros:
  • Food is usually on point
Cons:
  • Poor quality
  • Poor customer service

Preferred solution: Full refund

User's recommendation: I’m waiting for a response. I have no recommendations but if your employees can’t respect customers, they should not be hired.

Murphy K Klf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mobile, Alabama

Can’t talk to anyone my number is (412) 607-****

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Churchs Chicken - Can’t talk to anyone my number is (412) 607-****

I explained what happened. Customer was tricked into paying for order without customer consent.

Customer had to wait more than 30 mins to receive order. Customer lives out of town. Tgere is no way to contact store directly.

Food was poorly cooked and employee was very disrespectful. I need to talk to a supervisor and refund was refused before order received

View full review
Loss:
$26
Pros:
  • Great place when properly utilized without complaints

Preferred solution: Full refund

Ashley J Qsn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hobbs, New Mexico

IV never been reimbursed for an order I made online and didn't receive order cause store was closed

Churchs Chicken - IV never been reimbursed for an order I made online and didn't receive...

I placed an order online for like $49. That's not exact, so then when I arrived at the store, the manager was like, 'Oh no, we can't fulfill your order. We are closed.' And so that's what happened in Hobbs, NM, on Joe Harvey Blvd.

View full review
Loss:
$49
Pros:
  • Great food
  • I love churchs chicken

Preferred solution: Full refund

Maleah Qwy

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Verified Reviewer
| map-marker Syracuse, New York

Disrespectful employees

I was a drive through customer ordering my food in my on car talking to my husband about the food to order when we would try to order the teller are person taking the order got upset and told me their was no need for me to be acting that way not knowing what she was talking about yes I was disappointed with the orders because she didnt seem to know what my order was well after receiving that order it was still wrong that actions of both front end employees was very disrespectful The store the # is 1592 / the checker is 40051 address is 5017 Collage Hill Road Mobile Alabama 36609 I feel for all the incident customers in the store with all the killing and shooting in Mobile she could have been waiting on a deranged person

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User's recommendation: Fire them and get some respectful employees

4 comments
Armeda Hqq

The fact that you want someone fired shows how DISGUSTING you are. Your English is poor,.no wonder why they messed up your order.

Guest
reply icon Replying to comment of Armeda Hqq

Plus the heifer needs to get off her phone.

Guest

You needed to hang up the phone from the time you ordered until the time you drove off.

Armeda Hqq
reply icon Replying to comment of Guest-2705413

She appeared to have your second comment deleted. But you are right, she needs to get off the phone.

This could be another reason they got the order wrong. She was on the phone as well as talking to them and probably got the two conversations mixed up.

If anyone needs to be fired it is her English teacher, if she actually made it past the first grade. If she is a child, she should be spending more time studying and less time on her phone.

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Victormanuel Djt

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Verified Reviewer
| map-marker San Diego, California

I’m a very dissatisfied customer

Churchs Chicken - I’m a very dissatisfied customer
Churchs Chicken - I’m a very dissatisfied customer - Image 2

I walked in churchs chicken ordered a three piece combo and the chicken was cold old grease had burnt smell very dissatisfied

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User's recommendation: Not to eat there if this is the kind service that you receive

Elizaveta Wjk
map-marker Oklahoma City, Oklahoma

C.Bland

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It's the third time In one month that I've had issues with my order..but this last time was definitely empathetic..I clearly asked for the Original 8piece special.. didn't know they gave me "all" spicy until I got home and my childrens mouth was Burning and we definitely found out it was spicy the "Hard" way..

called the store at that point no answer for.

Four hours after ten the manager clearly was rude and told me she can't do nothing about it unless I bring all the chicken back Angry..I told her that it's all torn up from them trying too take the skin off too be able to eat it it was just wayyy too spicy.. horrible customer service no apology or anything..and clearly they dropped the ball..I definitely deserve too be compensated!

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1 comment
Guest

So take back what you have. Torn apart or not. You have to go back for a remake or a refund anyway.

Jimmy P Clo

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Verified Reviewer
| map-marker Saint Petersburg, Florida

Missing food and condiments

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Ordered $55.60 worth of food at Church's Chicken at the 1372 store at 2195 34th Street South, St. Petersburg, Florida 33711.

The order was missing a breast and one large mashed potato. I asked the cashier for 10 spicy sprinkles, 10 ketchups, 10 hot sauces, 10 mustards, 10 salts, 10 pepper, 8 butters, 8 honeys, 4 spoons, 4 forks, and numerous napkins.

I got to the park with my husband and children to have a picnic, and I opened the bag, and the coleslaw side that I ordered on the top came and was all over everything, and I had no condiments, eating utensils, or napkins. I asked Natasha M for all of this stuff and received zero, plus I had missing food from my order.

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Loss:
$56

Preferred solution: Full refund

1 comment
Guest

If you returned everything you did receive that is the only way you deserve a refund.

patricia m Gsp

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Verified Reviewer
| map-marker Pasay City, National Capital Region

I sat there 30min wasn't anybody in line or at count ,she took the order at the speaker then she ask me what I order after 30min4firls was in there talking while watching me sit this wIs today a 730pm

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I just left. I sat there for 30 minutes.

Joone was in line or at the counter. They were talking while watching me. Then she asked what I ordered when she took the order at the window. I just drove off, smdh.

I told her to just forget it. Now it's raining. I still have to get food from somewhere else. My friends were in there; they got their order.

They said they saw me. I just drove off.

View full review
Loss:
$6
Pros:
  • Cheap
Cons:
  • Faster service

Preferred solution: Food for my wait time and an a pology

Jimmy P Clo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tampa, Florida

Missing food and condiments

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Went through the drive through at Churches chicken at store number 1372 and the cashier was Natasha.i didn't receive 4 chicken breast and zero condiments or napkins as I asked Natasha please give me 8 spicy sprinkles, 10 hot sauces 10 ketchups 6 mustards and numberous salt and pepper and napkins and plastic spoons and forks. Got to the park with my husband and children and had missing food and zero condiments.and my sides included large mash potatoes, slaw and okra and they were put on the side of the bag and the coleslaw lid was not put on properly and all over everything.I spent 55.60.

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User's recommendation: Go to Popeyes or KFC and spend your time and money elsewhere as Churches is careless

Zackory Nzy

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Verified Reviewer

Issues with my order

Churchs Chicken - Issues with my order

I ordered in the drive-thru. I ordered a 10pc meal and the sides were spicy rice and mashed potatoes.

I was asked to pull around after paying and waited almost 30mins. After about 20mins a worker came out to bring food to another customer and I then asked what was I waiting on to get my food. The worker repeated my order and said they were making potatoes. I said I was waiting but no one told me why I was waiting so I was just asking.

After receiving my order and getting home..I pulled everything out of the bags and noticed I was given 3 individual sides for the family rice. I opened the rice and noticed all three containers on had about 2 tablespoons of rice in them.

The containers were not even half full. I could see the bottom of the container because there was so little rice in them

View full review
Loss:
$22
Pros:
  • Good food
Cons:
  • Bad customer service and food prep

Preferred solution: Full refund

User's recommendation: Go to church's on getwell and airways

Anglea Qrm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Greenville, South Carolina

No feedback on issue

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Not being addressed concerning the issue and the rudeness of the manager on duty.. she stated that she had no help but I counted 5 employees

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About

Summary

Churchs Fried Chicken makes dishes from chicken and offers a differentiated menu to its clients. The company is famous for its more than 50-year history. Nowadays Church's Fried Chicken can be found in several places on the territory of the United States and has realized plans as for the coming global. As for the menu, it is represented by sandwiches, wings, classic side items, signature sauces and deserts. One more distinctive feature is coupons which promote less spending and eating more by the same sum. Franchising can be discussed with the corporate management and is described on the official site as one of the business opportunities. Besides, Church's Fried Chicken is being advertised in mass media and continues career and employment systems improvement.

Churchs Chicken reviews and complaints

Churchs Chicken is ranked 108 out of 485 in Fast Food category

Area Served

USA

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