Churchs Chicken
Churchs Chicken Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Churchs Chicken has 1.8 star rating based on 496 customer reviews. Consumers are mostly dissatisfied.
5% of users would likely recommend Churchs Chicken to a friend or colleague.
- Rating Distribution
Pros: Good food, On my way home, That i left.
Cons: Customer service, Poor quality, Bad customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Churchs Chicken has 1.8 star rating based on 496 customer reviews. Consumers are mostly dissatisfied.
5% of users would likely recommend Churchs Chicken to a friend or colleague.
- Rating Distribution
Pros: Good food, On my way home, That i left.
Cons: Customer service, Poor quality, Bad customer service.57% of users think that Churchs Chicken should improve its Product/Service Quality.
50% of users say that they might use Churchs Chicken in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Totalmente no por que sempre hace lo mismo es muy grocera con todos nose por que la pone aqui", "Do not used the Chirch's app for delivery no one at the store can help.", "Fire them and get some respectful employees", "Never me or my family ain't never coming back over here to this ratchet *** place the people over here ratchet and this place is starting to be righteo", "Recommendation never buy from churches.".
Most users ask Churchs Chicken for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Churchs Chicken Reviews
"Wrong representation"
Great service great service and great food being one of the location to Rockford Illinois would be great 
"Poor service from a manager, Elizabeth Rodriguez."
A manager threw my payment card in my face because I ordered a Sprite, and she charged me for fries. She refused to give me my refund and was very rude. User's...
Providence, Rhode Island
Poor service from a manager, Elizabeth Rodriguez.
A manager threw my payment card in my face because I ordered a Sprite, and she charged me for fries. She refused to give me my refund and was very rude.
User's recommendation: Totalmente no por que sempre hace lo mismo es muy grocera con todos nose por que la pone aqui
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Verified Reviewer |
Brownsville, Texas
Resolved: I didn't get my order
Company fixed the issue and I have been provided with apology. The driver is parcel fault.
When he finally came to the right house with no food. 15 min later they came to my house with no food but asked what I ordered. He said he will get me a meal. SHe comes back 25min.
later with spicy chicken. Not the meal.
At this point I was mad. I called the customer service and talked to them and I thought that the we nice giving me a full refund.Thank you,Therese
I didn't get my order. Then the driver can to my house because I was blowing up his phone.
He went to the store to get my order amd he didn't get me the meal I just got chicken and it's spicy chicken. I can eat it.
It's a waist of money. It's *** I want my money back because I didn't get what I wanted.
User's recommendation: Don't use favor.
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Verified Reviewer |
Hobbs, New Mexico
I just want my money back because I didn't get my order
I do %100 love Church's Chicken the employees have always been really cool and the food is great . Maby the app for online orders could be made to not except orders online an hour before the stores closing time.
Know what time the store closes maby even a call to the store before placing an order online make sure you have time and that they have the product to forfill your order. Would have liked to see more from the company regarding this issue IV been trying to get this resolved and get my money back for a while now and haven't been contacted I think this is my third maby fourth time to reach out .
Preferred solution: Full refund
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Minneapolis, Minnesota
These people suck and rude
I was ordering my food at the same time we ordered my food I was on a review of getting reward of signing up with Church's Chicken on my phone well when I finished I just had paid I didn't know they know what I was doing they ain't they failed to tell me what I had to do so it was too late for me to get my chicken and they didn't have no or nothing on my phone instead we had to pay for food before we get all reward what kind of reward is that
User's recommendation: Never me or my family ain't never coming back over here to this ratchet *** place the people over here ratchet and this place is starting to be righteo
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Verified Reviewer |
Brownsville, Texas
Issue
I ordered 10 piece mix so Im expecting
five piece white five piece dark what I get a six piece dark and a four piece white not only that they charge me extra for adding the fifth piece, white and removing one of the piece dark. very disappointed going to that store and getting something that I was not expecting. If I only knew I was gonna get a six piece star and four piece white I wouldve never purchased anything from churches to begin with not only she gives me my order, but she forgets to put the knife the 10th piece inside the box as were walking out we decided to look into the bag and check the pieces and its when shes coming out with the other piece inside a box
Preferred solution: Price reduction
User's recommendation: Recommendation never buy from churches.
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Verified Reviewer |
Mobile, Alabama
Terrible customer service
I’m not sending more details. I’m being ignored and can’t talked to anyone by phone 412607****
Customer tricked into purchase and refund denied. Food was poorly cooked and the employee was very disrespectful.
The customer was forced to wait more than 30 minutes for an incomplete order. The customer is seeking a full refund.
- Food is usually on point
- Poor quality
- Poor customer service
Preferred solution: Full refund
User's recommendation: I’m waiting for a response. I have no recommendations but if your employees can’t respect customers, they should not be hired.
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Verified Reviewer |
Mobile, Alabama
Can’t talk to anyone my number is (412) 607-****
I explained what happened. Customer was tricked into paying for order without customer consent.
Customer had to wait more than 30 mins to receive order. Customer lives out of town. Tgere is no way to contact store directly.
Food was poorly cooked and employee was very disrespectful. I need to talk to a supervisor and refund was refused before order received
- Great place when properly utilized without complaints
Preferred solution: Full refund
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Verified Reviewer |
Hobbs, New Mexico
IV never been reimbursed for an order I made online and didn't receive order cause store was closed
I placed an order online for like $49. That's not exact, so then when I arrived at the store, the manager was like, 'Oh no, we can't fulfill your order. We are closed.' And so that's what happened in Hobbs, NM, on Joe Harvey Blvd.
- Great food
- I love churchs chicken
Preferred solution: Full refund
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Verified Reviewer |
Syracuse, New York
Disrespectful employees
I was a drive through customer ordering my food in my on car talking to my husband about the food to order when we would try to order the teller are person taking the order got upset and told me their was no need for me to be acting that way not knowing what she was talking about yes I was disappointed with the orders because she didnt seem to know what my order was well after receiving that order it was still wrong that actions of both front end employees was very disrespectful The store the # is 1592 / the checker is 40051 address is 5017 Collage Hill Road Mobile Alabama 36609 I feel for all the incident customers in the store with all the killing and shooting in Mobile she could have been waiting on a deranged person
User's recommendation: Fire them and get some respectful employees
The fact that you want someone fired shows how DISGUSTING you are. Your English is poor,.no wonder why they messed up your order.
Replying to
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Verified Reviewer |
San Diego, California
I’m a very dissatisfied customer
I walked in churchs chicken ordered a three piece combo and the chicken was cold old grease had burnt smell very dissatisfied
User's recommendation: Not to eat there if this is the kind service that you receive
Oklahoma City, Oklahoma
C.Bland
It's the third time In one month that I've had issues with my order..but this last time was definitely empathetic..I clearly asked for the Original 8piece special.. didn't know they gave me "all" spicy until I got home and my childrens mouth was Burning and we definitely found out it was spicy the "Hard" way..
called the store at that point no answer for.
Four hours after ten the manager clearly was rude and told me she can't do nothing about it unless I bring all the chicken back 
..I told her that it's all torn up from them trying too take the skin off too be able to eat it it was just wayyy too spicy.. horrible customer service no apology or anything..and clearly they dropped the ball..I definitely deserve too be compensated!
So take back what you have. Torn apart or not. You have to go back for a remake or a refund anyway.
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Verified Reviewer |
Saint Petersburg, Florida
Missing food and condiments
Ordered $55.60 worth of food at Church's Chicken at the 1372 store at 2195 34th Street South, St. Petersburg, Florida 33711.
The order was missing a breast and one large mashed potato. I asked the cashier for 10 spicy sprinkles, 10 ketchups, 10 hot sauces, 10 mustards, 10 salts, 10 pepper, 8 butters, 8 honeys, 4 spoons, 4 forks, and numerous napkins.
I got to the park with my husband and children to have a picnic, and I opened the bag, and the coleslaw side that I ordered on the top came and was all over everything, and I had no condiments, eating utensils, or napkins. I asked Natasha M for all of this stuff and received zero, plus I had missing food from my order.
Preferred solution: Full refund
If you returned everything you did receive that is the only way you deserve a refund.
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Verified Reviewer |
Pasay City, National Capital Region
I sat there 30min wasn't anybody in line or at count ,she took the order at the speaker then she ask me what I order after 30min4firls was in there talking while watching me sit this wIs today a 730pm
I just left. I sat there for 30 minutes.
Joone was in line or at the counter. They were talking while watching me. Then she asked what I ordered when she took the order at the window. I just drove off, smdh.
I told her to just forget it. Now it's raining. I still have to get food from somewhere else. My friends were in there; they got their order.
They said they saw me. I just drove off.
- Cheap
- Faster service
Preferred solution: Food for my wait time and an a pology
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Verified Reviewer |
Tampa, Florida
Missing food and condiments
Went through the drive through at Churches chicken at store number 1372 and the cashier was Natasha.i didn't receive 4 chicken breast and zero condiments or napkins as I asked Natasha please give me 8 spicy sprinkles, 10 hot sauces 10 ketchups 6 mustards and numberous salt and pepper and napkins and plastic spoons and forks. Got to the park with my husband and children and had missing food and zero condiments.and my sides included large mash potatoes, slaw and okra and they were put on the side of the bag and the coleslaw lid was not put on properly and all over everything.I spent 55.60.
User's recommendation: Go to Popeyes or KFC and spend your time and money elsewhere as Churches is careless
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Verified ReviewerIssues with my order
I ordered in the drive-thru. I ordered a 10pc meal and the sides were spicy rice and mashed potatoes.
I was asked to pull around after paying and waited almost 30mins. After about 20mins a worker came out to bring food to another customer and I then asked what was I waiting on to get my food. The worker repeated my order and said they were making potatoes. I said I was waiting but no one told me why I was waiting so I was just asking.
After receiving my order and getting home..I pulled everything out of the bags and noticed I was given 3 individual sides for the family rice. I opened the rice and noticed all three containers on had about 2 tablespoons of rice in them.
The containers were not even half full. I could see the bottom of the container because there was so little rice in them
- Good food
- Bad customer service and food prep
Preferred solution: Full refund
User's recommendation: Go to church's on getwell and airways
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Verified Reviewer |
Greenville, South Carolina
No feedback on issue
Not being addressed concerning the issue and the rudeness of the manager on duty.. she stated that she had no help but I counted 5 employees
About
Churchs Fried Chicken makes dishes from chicken and offers a differentiated menu to its clients. The company is famous for its more than 50-year history. Nowadays Church's Fried Chicken can be found in several places on the territory of the United States and has realized plans as for the coming global. As for the menu, it is represented by sandwiches, wings, classic side items, signature sauces and deserts. One more distinctive feature is coupons which promote less spending and eating more by the same sum. Franchising can be discussed with the corporate management and is described on the official site as one of the business opportunities. Besides, Church's Fried Chicken is being advertised in mass media and continues career and employment systems improvement.
Churchs Chicken is ranked 108 out of 485 in Fast Food category
USA
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More to this story, I'm sure you were in there full of attitude. Don't go back and your problem is solved.
What i thought.
I think that as well.