Churchs Chicken - Praise for delivery person, totally negative restaurant experience-PLEASE READ!
My driver, Alexander C. in Milwaukee, WI was wonderful and did above and beyond his duties by trying to troubleshoot my problem with Church's Chicken.
However, despite his efforts the staff person he dealt with at Church's refused to honor the order I placed. It was obvious the Church's employee never even read or knew about the doordash menu which is often slightly different than the in-store or drive through menu yet she wouldn't even attempt to further investigate. I have placed the EXACT same order through doordash and had absolutely NO problem. It appears she was not only unwilling to investigate but from what I can determine was argumentative about it.
Unfortunately doordash will have to clear this up with Church's even if it in no way was their mistake. My wonderful delivery person Anthony called doordash to tell them what transpired and they called me right away to get the information. I was impressed with that business practice, especially when you are dealing with many restaurants. Although I was very disappointed with the incident, I feel doordash was professional in their handling of the situation.
I ended up ordering from another restaurant and it arrived in record time.
All businesses have a period of adjustment when they first establish themselves in a new city/area,but again I feel door dash handled the situation very well. (sorry for the long message)!
Reason of review: Poor customer service.
Preferred solution: I want a coupon for free chicken due to extremely poor customer service and practices..
Churchs Chicken Cons: Customer service, Very very unprofessional service will not patronize again.
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Comments
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I want my 45 seconds of life back.
Take your lazy not cooking fast food slobbering behind all the heck the way over to Church's Chicken if you can't live without that stuff unless for some reason your appearance makes it embarrassing to appear in public or your children are uncontrollable.
Sympathy Level = 0